Mobile Application Privacy Policy

1. Introduction

This Privacy Policy describes how we handle personal information that we collect through:

• Our website www.exigasoftware.com.sg (the “Site”) and related digital properties that link to this Privacy Policy;
• Our software platform (the “Platform”), where Exiga Software Solutions Pte Ltd collects data connected to the users of its products and services;
• Our marketing activities, including social media, newsletters, events, promotions, and surveys (the “Marketing Activities”).

This Privacy Policy does not apply to:

• Information that we process on behalf of our business customers while providing the Platform to them – this is referred to as Customer Data and is only used for the purposes of delivering the products and services.
• Information we collect from third-party sources to develop and enhance our offering that does not constitute personally identifiable information, personal information, and/or personal data.
• Information we collect offline unless explicitly stated.

Our Platform and Marketing Activities are intended exclusively for businesses and their representatives. We do not provide products or services for personal, family, or household use. As such, we handle all personal information collected as related to individuals in their roles as business representatives and not in their personal capacities.

By using the Site, Platform, or participating in our Marketing Activities, you consent to this Privacy Policy.

2. Personal Information We Collect

We collect personal information to improve our website, provide our services, and support your experience. This includes:

a. Information you provide directly

• Contact data: name, email address, phone number, mailing address, and company details.
• Professional data: job title, organization, and other professional details.
• Payment data: payment card details, billing information, or bank account numbers for transaction processing.
• Communication data: information provided in inquiries, surveys, or during support interactions.
• Marketing preferences: preferences for receiving marketing communications or participating in promotions.

b. Information collected automatically

• Device data: IP address, browser type, operating system, and device identifiers.
• Online activity data: pages visited, time spent on the Site, clicks, and navigation patterns.
• Location: city, state, and country.

For more information concerning our automatic collection of data, please see our Cookies Policy below in Section 8.

c. Information from Third Parties

We may receive information from:

• Marketing partners and sponsors (data shared during joint promotions or events);
• Public sources (public records, social media, and other publicly available sources);
• Private sources (our business clients, data providers or licensors, information services, social media platforms, and other third-party platforms or services used for logging in, integrations, or connections with our Marketing Activities).

You can also visit our Site anonymously at any time, except when interacting with features that require your information.

3. How We Use Your Personal Information

We process the information collected for the following purposes:

• Personalizing your experience: tailor our offerings to your needs.
• Improving our website: refine content and features based on feedback.
• Enhancing customer service: respond more effectively to inquiries and support requests.
• Processing transactions: fulfill your orders or requested services.
• Communications: send order confirmations, company news, promotions, and product information.
• Analytics and research: use anonymized data to understand performance and improve services.

Exiga Software Solutions Pte Ltd will not use customer-collected data for purposes other than those listed above.

4. Sharing Your Personal Information

We may share your information with:

• Service providers: hosting, payment processing, analytics, and marketing support.
• Partners: co-sponsors of events or promotions.
• Legal authorities: when required by law or to protect rights and safety.
• Business transfers: during mergers, acquisitions, or business restructuring.

We never sell or rent personal data to third parties.

5. Your Choices and Opt-Out Options

We provide options to manage your personal information and communication preferences:

• Accessing or updating your information: If you have created an account on our Platform, log in to review and update account details directly.
• Opting out of marketing communications: Unsubscribe via the link in marketing emails or contact us. Opting out of marketing emails will not affect service-related or transactional emails. To opt out of marketing calls or texts, notify us during the call or contact us. You may also unsubscribe from texts using the opt-out option in the text message.
• Cookies and tracking technologies: See Section 8 for details and options regarding cookies and interest-based advertising.
• Declining to provide information: Some information is required to deliver our services; withholding required information may prevent us from fulfilling certain requests.

If you have additional questions or need help managing preferences, contact us at sales@exigasoftware.com.sg. We aim to respond to all requests within two (2) business days.

6. Use of Customer Responses in Live Chat Support

We use Intercom as our live chat support platform to assist customers. To improve support services, we analyze customer interactions, including chat transcripts, to:

• Identify common issues and frequently asked questions;
• Enhance our knowledge base and support resources;
• Train our support team to improve service quality;
• Improve automated chatbot responses.

We review data in an aggregated or anonymized manner whenever possible. We do not share individual chat transcripts outside of Exiga Software Solutions Pte Ltd unless required by law. If you have concerns about how your support interactions are used, contact sales@exigasoftware.com.sg.

7. Your Privacy Rights

You have the following options. We retain data only when legally required to do so:

• Access and correction: Request access or corrections to your data.
• Data deletion: Request deletion of your personal data.
• Withdraw consent: Revoke consent for specific processing activities.
• Data portability: Obtain a copy of your data in a commonly used format.
• Object to processing: Restrict or object to certain processing activities.
• Lodge complaints: File complaints with your local data protection authority.

To exercise your rights, contact sales@exigasoftware.com.sg.

8. Cookie Policy

We use cookies to enhance your experience, analyze site usage, and personalize content. Cookies are small text files stored on your device that remember preferences, track interactions, and improve functionality.

a. Types of Cookies we use

• Essential Cookies: Necessary for the Site to function (navigation, secure access, performance).
• Analytical Cookies: Help us understand visitor interactions (used anonymously).
• Personalization Cookies: Remember preferences like language or settings.
• Marketing Cookies: Deliver relevant content and ads, limit ad frequency, and measure campaign effectiveness.

b. Your choices

You can choose to accept or decline cookies via the cookie banner when you first visit. You may also manage cookie settings through your browser, though disabling some cookies may affect Site functionality.

c. Third-Party Cookies

We use third-party cookies for analytics and social features. Those cookies are managed by external providers and subject to their policies (e.g., Google Analytics, social platforms).

9. Data Retention

We retain personal data only as long as necessary for:

• The purpose it was collected;
• Legal or regulatory requirements;
• Legitimate business interests.

When data is no longer needed, we securely delete or anonymize it.

10. How We Protect Your Information

We implement robust security measures, including:

• Encryption of sensitive data in transit and at rest;
• Regular security audits and vulnerability assessments;
• Access controls limiting data exposure to authorized personnel.

We maintain a data breach response plan and will notify affected individuals and regulators as required by law.

11. International Data Transfers

If your personal data is transferred outside your country, we protect it through:

• Data Processing Agreements (DPA) with sub-processors;
• Standard contractual clauses or other legally approved mechanisms to ensure equivalent protection.

12. Children’s Privacy

Our Site and Platform are not intended for children under 13 (or 16 where GDPR applies). We do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us and we will promptly delete it.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make changes, we will update the date of this Privacy Policy and post it on the Site and Platform. Modifications are effective upon posting (or as otherwise indicated). Your continued use after an update indicates acceptance of the modified Policy.

14. Contacting Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

15. Legal Compliance

This policy complies with applicable privacy laws, including but not limited to:

• Personal Data Protection Act (PDPA) – Singapore
• Cybersecurity Act – Singapore
• Computer Misuse Act (CMA) – Singapore
• Electronic Transactions Act (ETA) – Singapore

By using our website, you consent to the terms outlined in this Privacy Policy.